Within 30 days of receipt of your shipment, you may return the following
items to Empower Technologies Inc. for an exchange or for a refund:
HARDWARE - We accept returns of any un-opened items from our
store for refund. We also accept returns of defective hardware for
repair or warranty service. WE DO NOT ACCEPT ANY OPENED, NON-DEFECTIVE
HARDWARE FOR RETURN.
*To clarify, un-opened means that the original factory shrinkwrap
around the product box has not been broken.
Please note that there is a 25% restocking fee assessed on all returns
All returns to Empower Technologies Inc. require a Returned Merchandise
Authorization Number (RMA). Please obtain an RMA number by emailing our
Customer Support Team at [email protected].
Please be sure to include the invoice number, the registration number,
and the reason for the return in the email. We will then provide you with
an RMA number and instructions on how to return the product.
*Any merchandise returned without an RMA number will be refused and sent
back to the sender, no exceptions.
We will notify you via email of your refund or exchange once we have received
and processed the returned item.
You can expect a refund in the same form of payment originally used for
purchase within 7 to 14 business days of our receiving your return. We
will refund the cost of the product; however, all shipping costs are non-refundable.
Please note that there is a 25% restocking fee assessed on all products
returned for refund.
Empower Technologies Inc. can exchange items only if they are defective.